Do you support customization/ODM?
Yes. We offer co-design under NDA covering frame dimensions, controllers, firmware, finishes, and packaging. DFM/DFX feedback is provided within 48h and pilot builds are arranged.
What is the lead time for production?
First orders take 30 to 35 days (including tooling/packaging setup). Repeat orders are typically 25 to 30 days. We provide weekly production and ETD/ETA updates.
What is the warranty period?
Standard warranty ranges from 2 to 5 years (electronics vs. steel parts vary by model). Final terms are confirmed on the PI and QC plan for each order.
Can I place a sample order before bulk?
Absolutely. We support trial samples for fit, finish, and function checks prior to mass production.
How do you control product quality?
We utilize a full IQC-IPQC-OQC system, including 100% function tests, cycle/load aging tests, noise control (<50 dB), and traceable lot codes. Third-party inspections are welcome.
How do you handle after-sales issues?
If issues are caused by us, free replacements ship with your next order or by courier for urgent cases. We recommend 2-5% spare kits per batch for faster service.