Q1: What is your MOQ?
For stock items, there is no MOQ. For OEM items, please contact us for further discussion.
Q2: Can I get samples?
Sure. We usually provide existing samples for free. For custom designs, there is a small sample charge which is refundable when the order reaches a certain quantity. Delivery usually takes 3-5 days.
Q3: Can I customize my logo or redesign the products?
Yes, OEM service is available. We offer multi-color and pattern options, and our design team can help create products based on your specific requirements.
Q4: How long is the sample lead time?
Existing samples can be sent immediately and reach you in 3-5 days. For special sample requirements, we will coordinate with you to meet your expectations.
Q5: What is the ordering process?
The process includes: Idea share > Sample approval > Design & Artwork confirmation > Order sign-off > Deposit payment > Production > Inspection > Shipping.
Q6: Do you guarantee product quality?
Yes, we provide 100% inspection during production and offer after-sales service including defective product replacement.